Meeting the new GDPR regulations

At Mikkom, the relationships we have with our clients are at the heart of everything we do, and that means we value your trust. With the advent of the new GDPR data protection regulations, which come into effect on May 25th, we welcome the opportunity to tell you how we ensure the safety and security of your information. What we do: In order to provide IT services to you, we do process some staff and patient data on your behalf – such as email addresses and mobile numbers – for contacting patients as part of the service we provide to the NHS Trusts as well as internal system administrat...

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Missed hospital appointments (DNAs) – a more complex calculation?

Having listened, last week, to the BBC’s “More or Less” programme (, which had a short article dealing with whether missed appointments (DNAs) really do cost the NHS £1bn last year, I was surprised to hear an expert health statistician state that, in his view the cost of a missed appointment was “nearer £0 than £120”. I must admit to having been more than slightly surprised by this, given that he was an expert in this field. Yes, the simple calculation – that a DNA causes doctors and nurses to sit around and waste time, lights and heating – is probably...

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Healthcare exports to Czech Republic

One Monday evening, last December, Mikkom, was one of only 5 UK companies, exhibited at a networking reception hosted by The British Ambassador, Jan Thompson OBE, at the British Embassy in Prague. The event, which was attended by some of the most senior doctors and administrators in the Czech Healthcare sector, was aimed at forging new partnerships and supporting cooperation between the UK and the Czech Republic in the field of digital healthcare technologies.

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UK shows fall in HIV transmission rates

Public Health England (PHE) has published its annual elimination of HIV and HIV testing reports for 2017 The report shows that, overall, there is a a fall in HIV transmission rates in the UK. PHE puts this down to the ongoing investment over many years in effective preventative measures, which it says is now paying off. Mikkom is proud to have played a small part in this, especially at Chelsea & Westminster's central London Dean Street clinics, where Mikkom's mCB Fast Track system (http://www...

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Red Deer PCN Goes Live with Online Booking and Automated Reminder System

Red Deer Primary Care Network (RDPCN), located in Red Deer, Alberta, Canada, has gone live with Mikkom's mCB online booking and appointment reminder system. The mCB system, which has been fully integrated with RDPCN's existing in-house developed document management platform for Microsoft (DMP), not only provides patients with an online booking capability but also automatically reminds patients several days before an appointment is due. The reminder text or email – matched to the patient’s preference – offers an easy cancellation option that automatically frees the appointment both in the book...

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