South Calgary PCN automates appointment reminders using Mikkom's 2-way Messenger solution

South Calgary Primary Care Network (SCPCN) was looking to increase clinic efficiency and help minimise unnecessary financial cost by reducing its overheads for reminding patients of their appointments. The plan was that, by using Mikkom's automated, multi-channel Messenger system to send automated reminders, the PCN could cut the amount of time spent by staff manually calling patients to remind them of their appointments, helping to save wasted staff time and effort and save the PCN money.

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