Revolutionise your patients lives and put yourselves back in control by taking the guess-work out of running your walk-in clinics
Mikkom’s Fast Track system provides healthcare providers with the ability to provide clients with online or text-based tickets for walk-in or booked clinic slots.
Patients request an appointment - or in the case of walk-in clinics, a slot-time – by going online or texting a specific published number. Fast Track then responds in real-time - online or by text - in one of a number of ways:
- Confirms the appointment or slot time, if one is available.
- Informs the patient that the clinic is full or closed and signpost the available alternatives – e.g. call a central booking number or redirect to book online through a different system
- Allow clinic staff to manually book patients into the clinic for emergency appointments.
- Inform previously registered patients that they are already booked – to avoid malicious or accidental situations where people may try to book multiple slots.
Unlike many similar systems, Fast Track also has additional capabilities to react to “opening and closing” times for booking, including pre-set holiday dates – e.g. Clinics are only available to be booked between specified hours. Additionally, patients can cancel a slot by sending a text or online message – to “CANCEL” their slot, which is then released for use by another patient thus reducing DNAs and wasted clinic time.