mCB offers a flexible approach that helps smooth the path of improving client communications, regardless of the starting point. Whether the initial requirement is for a robust, 2-way SMS system, for rapid booking capability or for remote secure data exchange, mCB provides the flexible building blocks to enable providers to knit together their existing system capabilities with mCB’s state-of-the-art functionality.
This ability to mix the “old with the new” allows providers not only to protect the financial investment of tried and trusted legacy systems, but to proactively use client data in meaningful and innovative ways to deliver positive "bottom-line" results. Furthermore, retaining much of the “familiar” environment ensures faster user-acceptance and reduces the worry related to the adoption of a new system.
The mCB Core lies at the heart of the communications hub. The Core software allows the surrounding mCB system to be defined according to the requirements of the systems administrator, matching services requested against services available.
This is a secure back-end system, usually housed in the clinic or within the hospital environment, for administrator-level users, primarily to configure the mCB system. The admin interface allows staff to configure services, users and locations and both generate appointment time rules and instigate ad-hoc updates. The system has been developed to support multi-language environments.
The mCB online booking solution is one of the most flexible in use today. It can generate its own appointment settings, via the Clerk system, or respond to direct feeds from 3rd party, legacy systems. Furthermore, the service can be customised to reflect the customer’s ethos, seamlessly matching the booking system “look and feel” with the calling web presence, thus ensuring client confidence in the booking process.
GoBetween, Mikkom’s secure portal, enhances the mCB booking process by providing clients with a secure platform from which to securely access and monitor all current and historic booking transactions. Furthermore, as all open-channel communications are limited in content – usually to letting a client know a new event has occurred in the portal – total security surrounding booking information is ensured.
The mCB online booking system has inbuilt links to the Messenger module, which provides the capability to deliver the same multi-channel, 2-way messaging function, without external intervention. Through this link, clients are notified of appointment details and can easily respond to cancel, rebook or request further information. The Messenger module allows for communications, not only via different media – SMS, email or voice – but also supports a variety of languages.
mCB allows healthcare providers to leverage the power of their existing systems, protecting their existing investment, while making it work harder for them. This can be achieved as the mCB online booking process has published Application Programming Interfaces (APIs) to allow any 3rd party diary system, which can be modified, to send and receive booking data thus enabling any diary system to act as the control in any booking process.