Mikkom’s mCB suite offers service providers the option to build a secure, multi-channel, bi-directional, client communications hub, that enhances the effectiveness of legacy systems by allowing them to proactively combine data with modern media interaction.
mCB offers a flexible approach that helps smooth the path of improving client communications, regardless of the starting point. Whether the initial requirement is for a robust, 2-way SMS system, for rapid booking capability or for remote secure data exchange, mCB provides the flexible building blocks to enable providers to knit together their existing system capabilities with mCB’s state-of-the-art functionality.
This ability to mix the “old with the new” allows providers to protect not only the financial investment of tried and trusted in-house hardware and software, but to proactively use client data meaningful and innovative ways to positively affect their bottom-line results. Furthermore, retaining much of the tried, trusted and, above all, “familiar” environment ensures faster user-acceptance and reduces the stress of “new system” worry.