From booking follow-ups to viewing results and updating records, the portal puts patients in control while easing pressure on staff. Built to NHS standards and designed with flexibility in mind, it works across sexual health, occupational health, private healthcare, and other high-volume services. Whether you're trying to cut admin time, improve access, or eliminate insecure communications, this is a system that works the way real services do.
For some services, like sexual health, anonymous access is critical. For others, like HIV, oncology, or long-term care, secure logins and ongoing record access are essential. The Mikkom Patient Portal supports both.
It allows you to configure access, visibility, and messaging according to the needs of your service, your staff, and your patients.
This is not a one-size-fits-all solution. It is designed to be modular, adaptable, and easy to manage, even in complex environments.
Patients can access their information through a password-protected portal that meets NHS information governance and security standards, including multi-factor authentication.
Results are delivered securely with clear explanations. If treatment is required, patients can book an appointment immediately, reducing time to focused treatment.
Patients can schedule appointments, reschedule, or cancel, depending on how you configure the system.
Built-in two-way messaging allows patients to communicate with their care team, securely and without using email or SMS.
Patients can update contact details or other personal information. This removes pressure from reception and admin staff, and ensures accurate records.
MIKKOM developed its patient portal in response to real-world needs. Many providers were relying on unsafe or inefficient communication methods, like phone calls and emails, to manage clinical information.
By wrapping these services inside a secure, structured platform, MIKKOM created a way for both staff and patients to get what they need with less effort and more peace of mind. Healthcare teams benefit from:
Fewer inbound calls and support requests
Better data accuracy with self-managed updates
Less time spent chasing patients or rekeying information
Improved patient satisfaction and autonomy
One NHS Trust now delivers results for tens of thousands of patients each year using the Mikkom Portal. Patients receive an alert that their results are available and can log in to view them. If a follow-up appointment is needed, they book it directly through the portal.
This workflow reduces missed appointments, speeds up access to treatment, and eliminates the need for staff to make time-consuming outbound calls.
Another provider uses the portal to allow patients to securely update their contact information, reducing the admin burden and avoiding the risks that come with handwritten forms and manual data entry.
The Patient Portal can operate as a standalone service. But many healthcare providers choose to integrate it with Mikkom’s other solutions for a more joined-up experience.
Used with Mikkom Core Booking, it allows patients to manage their entire care journey online. Used with the Results Portal, it becomes a complete communications channel, helping providers reduce time to treatment, fill clinics faster, and meet modern expectations and targets for digital access.
The Mikkom Patient Portal is currently used across:
It was built with flexibility in mind and has already been deployed in settings where security, accessibility, and volume are all critical.
