Dean Street Express, part of the Chelsea and Westminster NHS Foundation Trust, has gone live with Mikkom's new "Fast Track" online booking solution. Implemented to relieve the stress of "walk-in" queues that stretched out of the door and down the street, "Fast Track" allows patients to select a time that suits them, either by arriving at the clinic, choosing a convenient time and booking at a terminal or simply booking online from their computer, smartphone or tablet. "Fast Track" also offers a simple and easy cancellation option to maximise appointment availability.
Michael Post, supervisor at Dean Street Express, reported that the system was working well and proving very popular with patients and staff (and with Camden Council!) as the queues have disappeared and system usage has rocketed.
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