Mikkom Messenger

The most comprehensive, 2-way messaging system on the market today

Bi-directional, omni-channel communications

Messenger offers service providers the ability to deliver secure, omni-channel, bi-directional, multi-language, client communications that enhances the effectiveness of legacy systems and proactively combines existing data with the speed of modern media interactions

omni-channel - SMS, email, voice

Multi-language support

Bulk-messaging made easy

Flexible communications, tailored to your needs.

Messenger offers a flexible approach that helps smooth the path of improving client communications, regardless of the starting point. Whether the initial requirement is for a robust, 2-way SMS system, for rapid booking capability or for remote secure data exchange, Messenger provides the flexible building blocks to enable providers to supercharge existing system capabilities with Messenger's state-of-the-art functionality.

Auto-embedded data

One-to-many or many-to-one

Comprehensive multi-level reporting

Work cleverer to leverage your investment.

This ability to mix the “old with the new” allows providers to protect not only the financial investment of tried and trusted in-house hardware and software, but to proactively use client data, in meaningful and innovative ways, to positively affect their bottom-line results. Furthermore, retaining much of the tried, trusted and, above all, “familiar” environment ensures faster user-acceptance and reduces the stress of “new system” worry. Crucially, providers can enhance existing messaging capabilities by offering the wide range of functionality available within Messenger today - all without compromising existing systems or significantly increasing costs.

Rapid multi-country gateway deployment

Auto-reponse capabilities

Complex scheduling options

Customisable HTML response templates

A myriad of features to benefit any company

Two-way messaging

With a building block approach, via a straightforward user interface, booking solutions can be deployed in a matter of minutes without the need for IT involvement or coding knowledge

Scheduled or ad-hoc messaging

Multiple service offered from multiple locations can all be easily handled from a single system deployment, all uniquely described and individually geographically mapped

Omni-channel messaging support

Collect data that leads to more accurate service offerings or harvest additional information for better post-booking service, e.g. obligatory form-filling, automatically delivered back into the client record.

Multi-language support

Communicate via email, text (SMS), WhatsApp or voice – or any new communications channel that may arise – and let clients respond in the manner that suits them best

One to many or Many to one capability

Straightforward configurable control, with in-built multi-layer security and monitoring, allows the system functionality to be authorised, managed, controlled and reported on from single or distributed access points, via a multitude of devices.

3rd party integration via open APIs

Enjoy exponential increases in workplace efficiency and financial savings through systems' interfaces to existing legacy or 3rd party data, via published APIs.

More meaningful, easy-to-use reponse

Improve client adoption and satisfaction levels by quickly and easily branding the system to match the corporate colours and ethos.

Auto-response and full "conversation" collection and forwarding

Match budget and technical capabilities by choosing the best way to deploy the system – either on-site for companies with in-house expertise, or in the Cloud for companies needing a faster deployment timescale – moving between the two as the need and budget allows

International connectivity

Mikkom’s competitive and flexible pricing strategy allows customers a cost-effective way to start and grow their online booking solutions

Explore the world of possibilities that Mikkom can offer

Whether it's reducing waste through appointment reminders, delivering targeted support through AI, controlling costs through automated messaging, or simply booking your next visit to the gym - Mikkom has a solution for you!

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