Red Deer PCN Goes Live with Online Booking and Automated Reminder System

Red Deer Primary Care Network (RDPCN), located in Red Deer, Alberta, Canada, has gone live with Mikkom's mCB online booking and appointment reminder system. The mCB system, which has been fully integrated with RDPCN's existing in-house developed document management platform for Microsoft (DMP), not only provides patients with an online booking capability but also automatically reminds patients several days before an appointment is due. The reminder text or email – matched to the patient’s preference – offers an easy cancellation option that automatically frees the appointment both in the booking system and in the DMP calendar, ensuring appointment availability is always maximised and saving costly PCN resources that would otherwise have been wasted. The extensive scope of the integration facilitates a direct link between the DMP and the online booking function. This link ensures that only patients with valid referrals are allowed to book appointments and ensures that such bookings are recorded at all relevant touchpoints within the referrals and bookings calendars. Furthermore, as with a patient initiated cancellation, if the PCN needs to cancel a patient’s appointment, the booking and DMP referrals calendar are both updated and the patient is automatically informed. Mike Unger, Managing Director of Mikkom said, “Although this has been one of Mikkom’s most complex implementations, with many moving parts and parties, I believe we have delivered a system that truly shows off the capabilities of mCB to the fullest. We are confident that this system, which we believe is unique in Alberta, will have a significant impact on helping RDPCN to achieve its goals in ever-increasingly difficult financial times”. Lorna Milovich, Executive Director or RDPCN said: “Mike and his team were very diligent in working through the process to develop this system within our complex IT environment. Our patients are reaping the benefits of this easy to access system.”


The Red Deer Primary Care Network (RDPCN) is a partnership between local family doctors and Alberta Health Services (AHS). Our vision is to work together to provide innovative, comprehensive and continuous care for all patients in our community. Doctors work with a team of health professionals who will help patients choose a healthy lifestyle and better manage certain health conditions. The RDPCN is also working in the Community to promote active living with projects such as the 10 outdoor gyms and two disc golf courses

About Mikkom

Established in 1999, and building on over a decade and a half of cooperative development, Mikkom's innovative and cost-effective, 2-way communications solutions are trusted by some of the largest public and private businesses in the UK and abroad, to deliver highly secure 365/24/7 service and accessibility. For more information contact Mikkom on or on +44 (0)870 710 6675