“Use the spray 3 times a day when you have a runny nose.”
“Thanks! What should I do if I develop a fever?”
By understanding and conversing, either on-screen or through its natural language (voice recognition) interface, AVA delivers a customer service experience at the level of the very best CSAs.
How to relieve the daily stress and boredom of handling the same types of question yet ensuring the perfect answer every time? By deploying the type of “Chat Bot” technology used today by organisations, of every size and sector, across the world. Chat bots can also help to:
Personalize your customer experience.
Answer questions, deliver information and engage prospects and clients across multiple communication channels.
Scale your efforts without increasing employee headcount.
Generate and qualify leads automatically, while implementing the same sales technique used by your best sales people.
Keep your customer support going after hours.
Address critical issues and hand off calls after collating the essential information for fast resolution.
Expand the range of tasks patients can perform for themselves while, simultaneously, reducing the pressures on overburdened clerical and medical staff. Checking opening times, gauging a doctor's availability, ordering repeat prescriptions and many more simple, yet time-consuming, activities can be safely and securely fulfilled by AVA.Check available clinics
Let the chat bots handle the simple, mundane tasks and questions, and ensure your valuable time is reserved for the complex or sensitive cases. Make sure all the essential information has been collected to streamline any call hand-off to live agents, saving clinic time and customer frustration.Book an appointment
AVA has many application areas but here are a few examples of where AI can make a real difference.
With years of experience Mikkom can advise how best to address your business critical issues.